Wednesday, December 28, 2011

Full Throttle Payment Processing's Sweepstakes!

Only 3 More Days!!! Enter Full Throttle's sweepstakes today for your chance to win $500 Gift Certificate towards a purchase at Ride Wright Wheels!

Wednesday, November 16, 2011

Full Throttle Payment Processing Shares 10 Tips to Chargeback Prevention

Chargeback Prevention
It is our goal at Full Throttle Payment Processing to ensure each of our clients are processing transactions with as little business interruption as possible.  From time to time a chargeback can be an interruption to your business.  Below are a few common reasons for chargebacks.

Common Reasons for Chargebacks
  • The card was fraudulent.
  • Cardholder disputes the quality or receipt of merchandise.
  • The amount charged to the card was incorrect.
  • Processing errors were made during the transaction.
  • Proper authorization was not obtained.
Although chargebacks cannot always be completely avoided, there are steps you can take to help prevent them. The more you know about proper processing procedures, the less likely you will be to process a transaction that could result in a chargeback.
Consider these 10 tips to avoid potential chargebacks.
  1. Respond to retrieval requests and chargebacks within the time frame allowed. 
  2. Be clear about refund and return policies making sure your customer is aware of them. 
  3. Issue refunds in a timely manner.
  4. If you receive a "Call" message in response to an authorization request, call your processor's authorization center.  Never call the number on the card.
  5. Make sure your phone number appears on the cardholders statement.
  6. Take a manual imprint of the credit card if the magnetic swipe does not work.
  7. Never accept a transaction in which the CVV2 code does not match.
  8. Respond promptly to your customer's request for refunds, adjustments, or cancellation of recurring billing.
  9. Keep customers informed on the status of their transactions and estimated delivery of their merchandise.
  10. Do not charge the cardholder until you are ready to ship the merchandise.
Should you have any questions, our experienced team is here to help.  Call Full Throttle Payment Processing today for more information at 877-512-1620 or comment below. 

Wednesday, November 9, 2011

Customer Service is Our Number One Priority at Full Throttle Payment Processing

There is rarely a day in our busy lives when customer service does not affect us.  But do we ever really think about all the great service we receive, or do we just think about customer service when we receive bad service?
At Full Throttle Payment Processing, we don’t want you to have to think about receiving outstanding customer service for your business’s credit card processing or ACH processing, we want you to expect it.  We work hard to achieve this by developing personal relationships with each of our clients, giving you the individualized attention and custom-tailored solutions you deserve.   Success is measured by your success, which has allowed Full Throttle to experience solid and steady growth with an extremely high customer retention rate.
Whether you use a credit card terminal, mobile processing solution, virtual terminal, ecommerce shopping cart or point-of-sale system, you can expect superior service and attention to detail.  At Full Throttle, we go the extra mile to do something extraordinary and set ourselves apart from the competition.
We would love to hear how you define customer service, so please share below.

Wednesday, November 2, 2011

Enter Full Throttle’s Sweepstakes for a chance to $500 Gift Certificate towards a purchase at Ride Wright Wheels!

With the holiday season upon us, Full Throttle Payment Processing is in the giving mood.
 You could be the lucky winner of $500 Gift Certificate towards the purchase at Ride Wright Wheels.
 All you have to do is “Like” Full Throttle’s Facebook page and complete the short sweepstakes form prior to December 31st, 2011.

Thank you for helping Full Throttle Payment Processing reach 500 “Likes”.

Your Full Throttle Payment Processing Family

Monday, May 9, 2011

Full Throttles Goal

Full Throttles Goal for the week? Pass Elite Payment Processing with LIKES. Help us out and "LIKE US" early!